What exactly is mobile POS or point of sale? How is it different from traditional POS systems and what are its benefits?
Have you ever wondered how it’s possible for a restaurant to whiz your order to the kitchen in a jiffy? Or what facilitates the credit card payment for your taxi cab ride? How about that grocery store that lets you scan groceries as you place them in your shopping cart? Mobile point of sale systems is what makes all these possible, and more.
What it Means
Basically, mobile POS or wireless POS uses wireless devices to facilitate the payment for goods or services. These devices serve as an extension of a store or company’s larger, central point of sale system.
What Makes it Different
Traditional POS equipment will consist of a main server or computer with cash drawers, credit card swiper, printer and other such peripherals. The cashier area is typically located in one (or more) area(s) of the store depending on its size. Meanwhile, a mobile POS or wireless POS is made up of a base that is connected directly to a central network and one or more handheld devices that are wirelessly connected.
The radio-frequency identification or RFID system is the most commonly used for mobile POS transactions. It utilizes tags or small transponders that are embedded in or attached to items and these are able to uniquely identify objects. The RFID is increasingly used as an alternative to the bar code system.
Business owners can get the most out of their enterprise by streamlining processes and creating a more well-organized and cohesive team. This is achieved with adequate training and hiring competent personnel, and employing the latest technological offerings which can facilitate efficiency. This is something that mobile POS systems come in.
One of the main benefits of these wireless POS systems is that it allows merchants to complete transactions on the fly. Gone are the days when staff members were tethered to their POS terminals while restaurant patrons were waiting in a long line to pay for their meal. Now your personnel are able to finalize transactions with customers while they are seated. Waitstaff can even take customer’s orders, enter these into the mobile device and the information can be sent directly to the kitchen instantly.
At many Apple stores, it is not uncommon for store representatives to facilitate transactions with the help of their handheld devices loaded with POS software for Mac.
These high-tech wireless devices also allow merchants to check reservations, take credit card payments, print out receipts, on-the-go. For customers, the main benefit is the increased engagement and satisfaction provided by the mobile POS, as they receive speedier service and the instances for errors in services and goods received are reduced, if not eliminated entirely.